3. reading
silvina pietragalli recently flew home to argentina. she had a very unpleasant flight and she wrote to alpha airlines to complain about it.
these are the points she mentioned in her letter:
• A group of young people were behaving badly.
• They were drinking alcohol and being very noisy
• They were moving around the plane disturbing other passengers.
• Passengers were unable to relax or sleep
• The cabin crew were unable to deal with the situation
• The situation not only unpleasant but dangerous
• Ms pietragalli is unlikely to fly with Alpla Airlines again.
The following reply was sent to Ms pietragalli by alpha’s customer relations manager
A. complete the letter with suitable words or phrases.