V CODE ENFORCEMENT
5.1 Companies’ Responsibility
The primary responsibility for the observance of the Code shall rest with each individual Company. In case of any breach of the Code, companies shall make every reasonable effort to satisfy the complainant.
5.2 AmCham Vietnam Direct Selling Committee Responsibility
As currently organized and within the framework of the Vietnamese legal system, the signatory members of the AmCham Direct Selling Committee shall ensure the appointment of a person responsible for complaint handling.
5.3 Code Administrator
AVDSC shall appoint an independent person or body as Code Administrator. The Code Administrator shall be an independent person or body who monitors Companies' observance of this Code by appropriate actions and shall be responsible for complaint handling and a set of rules outlining the process of complaint resolution. The Code Administrator shall settle any unresolved complaints of Consumers based on breaches of this Code.
5.4 Remedies
The Code Administrator may require of signatory companies the cancellation of orders, return of Products purchased, refund of payments or other appropriate actions, including warnings to Direct Sellers, cancellation or termination of Direct Sellers' contracts or other relationships with the Company, and warnings to Companies.
5.5 Complaint Handling
The AVDSC, Signatory Companies and the Code Administrator shall establish, publicize, and implement complaint handling procedures to ensure prompt resolution of all complaints. Companies shall also establish, publicize and implement complaint handling procedures under their individual complaint handling processes to ensure prompt resolution of all complaints.
5.6 Companies’ Complaints
Complaints of a company about another company shall be resolved either by the Code Administrator or by an independent arbitrator.
5.7 Publication
All Companies are required to publicize AVDSC’s Code of Conducts to their Direct Sellers and consumers.