Socialization can be divided into three phases: (1) anticipatory (2) encounter, and (3) set-tling in At the anticipatory stage, applicants generally have a variety of expectation about the organization and job based on accounts provided by newspapers and other media, word of mouth, public relationship, and so on. A number of these expectations may be unrealistic and, if unmet, can lead to dissatisfaction, poor performance, and high turnover.