Herzberg’s two factor theory
The framework of this paper is based on identifying the prevalent extrinsic and intrinsic factors which determine
employees’ motivation. To identify the relevant motivational factors which influence employees’ work activities and
the performance at the workplace, it was chosen Herzberg’s two factor theory. The two categories of motivational
factors which Herzberg (1966) identified demonstrate that motivators (recognition, promotion, personal
development, responsibility, etc.) are associated with work satisfaction and produce work performance, whereas
hygiene factors, such as salary, work conditions, job security, company policies, are associated with dissatisfaction.
According to Herzberg’s theory, the extrinsic factors do not produce satisfaction and work performance, but their
presence represents a precondition for motivators to produce their effects. The absence of intrinsic factors
(motivators) determines dissatisfaction and their presence in employees’ work represents a source of work
motivation and satisfaction (Stroh, Northcraft, & Neale, 2002).