Based on the Porter's 5 forces model analysis, the airline industry is very challenging in Indonesia. Firstly there are many competitors competing with Lion Air, such as Air Asia, Batavia Air, Mandala Air, Sriwijaya Indonesia and Garuda Indonesia. These stated names (except Garuda) are the budget airlines which offer numerous flight routes in Asia, so they essentially compete on price. Customers always choose the one who has the lower price fare and high quality service. According to the common features of the low cost carrier, every airline companies have their own strategy to reduce the cost; however the result is almost same, the low fare. How can customers choose the airline companies which are offer same price tickets? Therefore, differentiation strategy becomes important for airline companies. A differentiation strategy seeks to provide products or services that offer benefits that are different from those of competitors and that are widely valued by buyers (Johnson, Scholes, & Whittington, 2010). In previous part has mention about Lion Air use differentiation strategy to be different from other airlines. Lion Air provides two classes for the seat, business class and economy class. The aim of this is through offering superior products and services to satisfy different requirement from customers. Brand image also is an important element for customers to make decision. Lion Air has a good reputation in Indonesia. The Indonesians had accepted Lion Air as a trusted low-cost carrier. Lion Air has continually improved its brand image. Lion Air has order the new Boeing 737-900ERs and cooperates with Boeing for improve the safety standards to meet the international safety standards.