In this case, it is evident that there are lessons to be learned from the ways in which performance assessment has been put into practice and examining the distribution of different groups within the overall workforce and their different responses. These are issues which should be the cause of additional research on both longitudinal and comparative bases. Such research should also take account of different environments, such as Myanmar, compared to the locations of most management research. Although international hotels in Yangon aspire to international best practice, they are often unable to achieve that level because of the lack of important inputs or because support facilities negatively affect the antecedent state of customers or because of a myriad of other ways in which customer experience can be affected negatively beyond the control of hotel management.