We have received your report about the level up reward bug and we are very sorry that you are experiencing this inconvenience. This issue has been forwarded to our development team; please give us four (4) to fifteen (15) days processing period. If after 15 days and you still haven’t received any update from our team, we suggest you send us a follow up report.
Again we are sorry for what happened. I hope this won’t discourage you to continue playing our game.