6. Key Informants
6.1 Key Informant 1 – “MIS-Manager”
The Key Informant 1, works in CS1 as Management Information System (MIS) manager, and has rich experiences in
programming, networking, and information services, accumulated through 13 years working in the IT field. As the MIS
manager, Key Informant 1 is responsible for implementing IT infrastructure in CS1. He also manages new technology
introductions and plans how it meets CS1’s business needs. MIS-Manager liaison with business manager and IT team in
CS1.
6.2 Key Informant 2 – “SQA-Analyst”
The Key Informant 2, works a SQA-Analyst in the CS2, with 16 years of experience in software development and IT
management. SQA-Analyst’s main role includes software quality assurance, process formulation, IT strategy formulation
and IT planning and budgeting. SQA-Analyst has participated different stages of IT projects, for example, B2B
transactional services, conceptualisation prior to implementation and post-implementation SQA-Analyst is the
implementation team leader for the ERP implementation in CS2.
6.3 Key Informant 3 – “Net-Developer”
The Key Informant 3 works as a Net Developer in CS3. He has accumulated good experiences by working 11 years in IT
field taking different roles and participating in a variety of projects. His main area focuses on education sector. He has a
leading role in CS3’s ERP implementation, starting from initial evaluation of business needs, to ERP software selection,
then to work with ERP vendors for ERP implementation.
6.4 Key Informant 4 – “BI-Administrator"
The Key Informant 4 works as a BI-Administrator in CS4. Before joining CS4, he has worked 18 years on different
software applications including Clarity, Business Objects XI and SAP Business Objects FMS applications. BIAdministrator
is the key participant in the acquisition and implementation of CS4’s new ERP system. During the
implementation, he is the team leader responsible for configuring the software, and supporting business processes and
resource allocation.
7. Key Themes
This section discusses the key themes generated from the key informant interview process. Empirical data collected from
interviews provides the basis for generating the key themes.