1. Research Design: focus on the overview of research methods, explain the research method and the explain kind of research method .this is use in the case study.
2. Research Procedure: explaining the circumstance of research by using questionnaire. Base on method in this study there are two processes that do the questionnaire and participants support of questionnaire.
3. Data analysis: the method include with measurable, analysis, interpreting a theory and using SPPSS program able to explain and understand about these themes and concepts.
4. Summary: have argument of the research process that uses in the case study.