ACHIEVEMENTS
• Handled a particularly tricky mid-air situation by physically restraining a passenger who had managed to bring firearms to the flight, until the plane could be landed on a nearby airport
• Received Service Excellence Award by providing continuously outstanding service for 4 years, without a single complaint
• Introduced the concept of “Mid Air Fun” by creating several scripts of humorous announcements to put scared passengers at ease
• Reined in a particularly tense emergency situation (where the plane had to made an emergency landing due to problems with the engine) by keeping all passengers within designated cabin away from harm