Our first research question was: What are implementers’ responses to user resistance to IT? We have answered this question with a taxonomy of implementers’ responses to user resistance, as identified in 137 episodes of resistance. This taxonomy comprises four categories: (1) INACTION—either unawareness, deliberate ignorance, or impotence; (2) ACKNOWLEDGMENT; (3) RECTIFICATION—either congruent or not congruent; and (4) DISSUASION—either coercion, authoritative persuasion, or supportive persuasion.