His research has surfaced this disdain in just a five-minute get acquainted session. The more wealthy (at least among American college students) exhibit fewer signs of engagement like making eye contact,nods, and laughing-and more of those for uninterest, like checking the time, doodling, or fidgeting. Students from wealthy families seem standoffish, while those from poorer roots appear more engaged, warm, and expressive.
And in a Dutch study, strangers told each other about distressing episodes in their lives, ranging from the death of a loved one or divorce to loss of a love or betrayal, or childhood pains like being bullied.Again the more powerful person in the pairs tended to be more indifferent: to feel less of the other person's pain-to be less empathic, let alone compassionate.
Keltner's group has found similar attention gaps just by comparing high-ranking people in an organization with those at the lower tiers on their skill at reading emotions from facial expression.7 In any interaction the more high-power person tends to focus his or her gaze on the other person less than others, and is more likely to interrupt and to monopolize the conversation-all signifying a lack of attention.
In contrast, people of lower social status tend to do better on tests of empathic accuracy, such as reading others' emotions from their faces-even just from muscle movements around the eyes. By every measure they focus on other people more than do people of higher status.
The mapping of attention on lines of power shows up in a simple metric: how long does it take person A to respond to an email from person B? The longer someone ignores an email before finally responding, the more relative social power that person has. Map these response times across an entire organization and you get a remarkably accurate chart of the actual social standing. The boss leaves emails unanswered for hours or days; those lower down re spond within minutes.
His research has surfaced this disdain in just a five-minute get acquainted session. The more wealthy (at least among American college students) exhibit fewer signs of engagement like making eye contact,nods, and laughing-and more of those for uninterest, like checking the time, doodling, or fidgeting. Students from wealthy families seem standoffish, while those from poorer roots appear more engaged, warm, and expressive.
And in a Dutch study, strangers told each other about distressing episodes in their lives, ranging from the death of a loved one or divorce to loss of a love or betrayal, or childhood pains like being bullied.Again the more powerful person in the pairs tended to be more indifferent: to feel less of the other person's pain-to be less empathic, let alone compassionate.
Keltner's group has found similar attention gaps just by comparing high-ranking people in an organization with those at the lower tiers on their skill at reading emotions from facial expression.7 In any interaction the more high-power person tends to focus his or her gaze on the other person less than others, and is more likely to interrupt and to monopolize the conversation-all signifying a lack of attention.
In contrast, people of lower social status tend to do better on tests of empathic accuracy, such as reading others' emotions from their faces-even just from muscle movements around the eyes. By every measure they focus on other people more than do people of higher status.
The mapping of attention on lines of power shows up in a simple metric: how long does it take person A to respond to an email from person B? The longer someone ignores an email before finally responding, the more relative social power that person has. Map these response times across an entire organization and you get a remarkably accurate chart of the actual social standing. The boss leaves emails unanswered for hours or days; those lower down re spond within minutes.
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His research has surfaced this disdain in just a five-minute get acquainted session. The more wealthy (at least among American college students) exhibit fewer signs of engagement like making eye contact,nods, and laughing-and more of those for uninterest, like checking the time, doodling, or fidgeting. Students from wealthy families seem standoffish, while those from poorer roots appear more engaged, warm, and expressive.
And in a Dutch study, strangers told each other about distressing episodes in their lives, ranging from the death of a loved one or divorce to loss of a love or betrayal, or childhood pains like being bullied.Again the more powerful person in the pairs tended to be more indifferent: to feel less of the other person's pain-to be less empathic, let alone compassionate.
Keltner's group has found similar attention gaps just by comparing high-ranking people in an organization with those at the lower tiers on their skill at reading emotions from facial expression.7 In any interaction the more high-power person tends to focus his or her gaze on the other person less than others, and is more likely to interrupt and to monopolize the conversation-all signifying a lack of attention.
In contrast, people of lower social status tend to do better on tests of empathic accuracy, such as reading others' emotions from their faces-even just from muscle movements around the eyes. By every measure they focus on other people more than do people of higher status.
The mapping of attention on lines of power shows up in a simple metric: how long does it take person A to respond to an email from person B? The longer someone ignores an email before finally responding, the more relative social power that person has. Map these response times across an entire organization and you get a remarkably accurate chart of the actual social standing. The boss leaves emails unanswered for hours or days; those lower down re spond within minutes.
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