1.2 Identify the components of the telephone
system
The telephone system must be able to meet the Hotel’s needs so the Hotel or resort can
function effectively, and also meet the guests’ needs. Guests have expectations of the
communications system at the Hotel or Resort. An appropriate telephone system must be
in place for this to happen, the telephone system must be capable of receiving and
making multiple calls at one time, putting calls on hold and transferring calls.
The components of a Telephone system
A Landline telephone system is connected by solid wires or fibre optic cable, tangible and
visible, from one location to another. The landline system includes multiple lines and
multiple telephone numbers. The size or the system depends on the number of lines and
numbers.
Mobile or cellular phones make and receive calls using radio
link or wireless connection. These telephones can also
support a wide range of other services such as text
messaging or SMS, email and internet access, business
applications and gaming and photography.
The mobile phones that incorporate general computing
capabilities are called smart phones. These phones are used
more frequently by guests and can be programmed to
operate electronic door locks and in-house services such as
room service orders. Staff increasingly use mobile phones to
keep in contact with staff or department areas. Staff in
housekeeping or Concierge may use mobiles to receive guest requests.
Paging systems for hotels help provide a best guest experience, keeping staff connected
to offer the quality of service guests expect. A paging system offers discrete and
immediate communication for staff. Paging systems and mobile phones allow staff to work
in operational areas and still be able to respond quickly to requests and requirements.
Modern pagers have capacity for text messaging and alerts and a storage capacity so
messages can be referred to later.
A switchboard is the piece of equipment that enables a Hotel or Resort to connect all the
telephone lines and extensions used. All calls coming into the hotel or Resort will pass
through the switchboard. The Switch board coordinates the telephone system and it
allows the use of several lines and extensions at once, allowing other users to perform a
range of other functions, place calls on hold, track all
incoming calls and transfer calls.
Telephone handsets and headsets are constructed with a
microphone to allow easy communication. The handset is
the part of the telephone which the user holds to their ear.
Handsets are often referred to as receivers. Cordless
phones are more common. They use a radio transceiver
and a base station and can be placed in a variety of
locations for easier use.
Headsets fit over the head and enable hands free action
which permits the operator to take notes or operate a computer while taking a telephone
call. There are many varieties of headsets available on the market today:
• Wireless (cordless) Bluetooth and corded headsets
• Headsets with sound tube and multi-directional microphones for quiet environments
• Headsets with standard and ultra-noise cancelling microphones for noisy
environments
• Headsets with mono and dual speakers
• Headsets with multiple wearing styles; over-the-head, over-the-ear and behind the
head.
1.2 Identify the components of the telephone
system
The telephone system must be able to meet the Hotel’s needs so the Hotel or resort can
function effectively, and also meet the guests’ needs. Guests have expectations of the
communications system at the Hotel or Resort. An appropriate telephone system must be
in place for this to happen, the telephone system must be capable of receiving and
making multiple calls at one time, putting calls on hold and transferring calls.
The components of a Telephone system
A Landline telephone system is connected by solid wires or fibre optic cable, tangible and
visible, from one location to another. The landline system includes multiple lines and
multiple telephone numbers. The size or the system depends on the number of lines and
numbers.
Mobile or cellular phones make and receive calls using radio
link or wireless connection. These telephones can also
support a wide range of other services such as text
messaging or SMS, email and internet access, business
applications and gaming and photography.
The mobile phones that incorporate general computing
capabilities are called smart phones. These phones are used
more frequently by guests and can be programmed to
operate electronic door locks and in-house services such as
room service orders. Staff increasingly use mobile phones to
keep in contact with staff or department areas. Staff in
housekeeping or Concierge may use mobiles to receive guest requests.
Paging systems for hotels help provide a best guest experience, keeping staff connected
to offer the quality of service guests expect. A paging system offers discrete and
immediate communication for staff. Paging systems and mobile phones allow staff to work
in operational areas and still be able to respond quickly to requests and requirements.
Modern pagers have capacity for text messaging and alerts and a storage capacity so
messages can be referred to later.
A switchboard is the piece of equipment that enables a Hotel or Resort to connect all the
telephone lines and extensions used. All calls coming into the hotel or Resort will pass
through the switchboard. The Switch board coordinates the telephone system and it
allows the use of several lines and extensions at once, allowing other users to perform a
range of other functions, place calls on hold, track all
incoming calls and transfer calls.
Telephone handsets and headsets are constructed with a
microphone to allow easy communication. The handset is
the part of the telephone which the user holds to their ear.
Handsets are often referred to as receivers. Cordless
phones are more common. They use a radio transceiver
and a base station and can be placed in a variety of
locations for easier use.
Headsets fit over the head and enable hands free action
which permits the operator to take notes or operate a computer while taking a telephone
call. There are many varieties of headsets available on the market today:
• Wireless (cordless) Bluetooth and corded headsets
• Headsets with sound tube and multi-directional microphones for quiet environments
• Headsets with standard and ultra-noise cancelling microphones for noisy
environments
• Headsets with mono and dual speakers
• Headsets with multiple wearing styles; over-the-head, over-the-ear and behind the
head.
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