The four derived factors were named using a title that describes those items that loaded into each factor. Table 4
exhibits the item factor assignments by highest factor loading values. Factor I, accounting for 47% of the
variance, was labeled Corporate Culture, and was defined as the working conditions and environment the front
office manager experienced in regards to his or her job. These were all items that the FOM had little or no control
over. Several of the thirteen items for this factor demonstrated high loading values and focused on communication
and perception issues between the FOM and the company or his supervisor.