she just got her swabs and she goes, “Oh no, this is the way…this was a very seasoned nurse. I didn’t want to be confrontational in front of the patient; however, I walked out with an eye-opening experience. I don’t really know what the solution is, but I have identified the problem, which really is knowing that there are technique issues even with a lot of the seasoned staff, which I think is going to be tough to approach