One of your team members is having difficulty meeting the quality of the expected outcomes of the project. What actions might you take to address the performance issues
Every supervisor should be able to state a meaningful purpose for his department and the work that is being done. Here is a short but powerful statement that was developed by a manager for her five-person benefits group.
“Benefits are about people. It’s not whether you have the forms filled in or whether the checks are written. It’s whether the people are cared for when they’re sick, helped when they’re in trouble.”
It is a statement with the focus on the end result—serving people—rather than on the means or process—completing forms. How well do you communicate the importance of what is being done in your department?