The growing global economy has caused
a dramatic shift towards Quality control and
management in recent years. Efficient and
effective management of quality control will
have a beneficial impact on a company's ability
in serving its customers properly and to keep
direct and indirect costs low. Effective
management of quality at each stage offers a
great prospective for increasing system
efficiency, customer service level and
minimization of total system costs. This paper
discusses analyzing and application SPC
techniques of quality concept to achieve
customer delightness.