Once the assessment is complete, it is necessary to develop a process performance
plan that documents the ways in which the identified operational processes contribute
to strategic goals. If a strategic goal is customer satisfaction, for example,
appropriate process benchmarks should be established to accurately and consistently
analyze progress of a BPM initiative. In improving an order-to-fulfillment process,
although order throughput and on-time delivery are important, other measures might
have a direct impact on customer satisfaction, such as fulfillment accuracy.