ABSTRACT
This research aim to 1) study the withdrawal process of Phongsavanh bank. 2) study the problems caused by the withdrawal processes of Phongsavanh bank and recommend troubleshooting guidelines. The research instruments were questionnaires, interviewing and observation.
The result found that the problem was cause by the process is cumbersome and take a long times because getting withdrawal form. Banker has to fill in the withdrawal form because some clients cannot do it correctly. And approval the withdrawing it takes approximately 30 minutes to send the documents to approver. The author suggest that 1) The chief of bank teller approval immediately if the manager or assistant manager is not on duty in the office. 2) Increase amount of approval the withdrawing for bank teller. 3) Customers can withdraw cash without fill the withdrawal form.