Given an uncertain environment, agility will be critical in supporting operational effectiveness and growth. Streamlining decision-making and seeking collaboration with nontraditional firms
may result in more effective strategies and improved innovation. Fundamentally rethinking the cost structure by building industry utilities and reassessing branch structures can support agile ecosystems. Banks can build agile minds by rewarding creative solutions for inefficient processes. These efforts will enable banks to thrive in the competitive environment they are certain to face in the future.