Please re-open this claim ASAP caused we have confirmed by our client that the TP’s car (Mazda 3 ญณ 2341) followed their claim. Unfortunately, the TP is not received claim from the concern party.
We do apologize for our misunderstanding or mistaking with the information or confusion.
Finally, please kindly settle this claim urgently then we will clear the deductible to you ASAP.