Smith & Hawken, an outdoor-accessories retailer, has experienced growing Internet sales and declining catalog sales. These trends seem consist ent with conventional wisdom, which suggests that the Internet will make catalogs obsolete. Yet, Smith & Hawken, like many retailers with growing Internet sales, has no plans to discontinue its catalogs. In fact, the total number of catalogs mailed in the United States by all companies has jumped from 16.6 billion in 2002 to 19.2 billion in 2005 Why