my Lord
Thank you for contacting us through customer service email. The COK support team is on it's way! Hang in there!
However, we must inform you that this method of email contact will soon be closed down and no longer be available.
Nevertheless, there is now an easier way to get in touch with the support team!
For future queries please go to in-game Help and support (by tapping on the 'Help and support' in your castle), then tap on the 'conversation icon' in the top right corner of the main FAQ page and open a query there.
We thank you for your support and understanding.
COK Team