Categories of Service Mix 1. Pure tangible good: The offering is a tangible good such as soap; no services accompany the product. 2. Tangible good with accompanying services: The offering consists of a tangible good accompanied by one or more services. General Motors, for example, offers repairs, maintenance, warranty fulfillment, and other services along with its cars and trucks. 3. Hybrid: The offering consists of equal parts of goods and services. For example, people patronize restaurants for both food and service. 4. Major service with accompanying minor goods and services: The offering consists of a major service along with additional services or supporting goods. For example, airline passengers are buying transportation service, but they get food and drinks, as well. 5. Pure service: The offering consists primarily of a service; examples include baby-sitting and psychotherapy.
Categories of Service Mix 1. Pure tangible good: The offering is a tangible good such as soap; no services accompany the product. 2. Tangible good with accompanying services: The offering consists of a tangible good accompanied by one or more services. General Motors, for example, offers repairs, maintenance, warranty fulfillment, and other services along with its cars and trucks. 3. Hybrid: The offering consists of equal parts of goods and services. For example, people patronize restaurants for both food and service. 4. Major service with accompanying minor goods and services: The offering consists of a major service along with additional services or supporting goods. For example, airline passengers are buying transportation service, but they get food and drinks, as well. 5. Pure service: The offering consists primarily of a service; examples include baby-sitting and psychotherapy.
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