This is Solomon Cho of HIMS International.I work with Lora Lee.
I am terribly sorry that our document is being delayed.
Getting document from our government is taking more time than we expected. We will do our best to send you the document as soon as possible.
However, are the products being held by customs?
For bettering action to this problem, it would be much appreciated if you let me know the current situation in detail.
Regards,