The New Public Service recognizes the reality and complexity of these responsibilities. It recognizes that public administrators are involved in complex value conflicts in situations of conflicting and overlapping norms. It accepts these realities and speaks to how public administrators can and should serve citizens and the public interest in this context. First and foremost, the New public Service demands that public administrators not make these decisions alone. It is through the process of dialogue, brokerage, citizen empowerment, and broad-based citizen engagement that these issues must be resolved. While public servants remain responsible for assuring that solutions to public problems are consistent with laws, democratic norms, and other constraints, it is not a matter of their simply judging the appropriateness of community-generated ideas and proposals after the fact. Rather, it is the role of public administrators to make these conflicts and parameters known to citizens, so that these realities become a part of the process of discourse. Doing so not only makes for realistic solutions, it builds sitizenship and accountability.