We have provided a seven-step process guide for scale development and analysis in the
hopes that hospitality researchers will utilize a systematic approach to item and scale creation.
As the quantity of empirical industry-specific research increases, we need to ensure the quality
of research to instill confidence in the results by both academic and practitioner audiences.
Good research begins with good measurement. The example of the MLQ shown in this paper
illustrates both the techniques used in scale development and the problems that can arise if
new measures are not given serious psychometric examination. Poor scale construction brings
into question the reliability and validity of the research results, no matter how careful the
design of the study. In contrast, carefully constructed measures help to advance our
understanding and ensure that the study will provide accurate and usable data. By using the
seven steps suggested, a researcher more likely can create scales that will provide critical
information and enhance the future of hospitality research.