I write this mail to you all to highlight some recent issues we have faced from some golfers coming to us booked via your various offices. I think that it’s important to share with all as we strive to avoid these issues at all times.
In at least 3 different occasion this week, I have had clients inform me that their Tour Operator, or Travel Agent has advised them that they can play as a 2 or 3 ball, regardless of the time booked at the golf course. One French customer recently tried to insist to play as a single on a Saturday at 9am. I faced a similar issue this morning with a 2 ball. This particular 2 ball (& now the other 2 ball) will face a very slow round as the course is completely full this morning!
All these cases came from different booking agents.
Whilst I know that most of you do, can I please request that your team inform all bookings (1 2 or 3 balls) that the golf clubs may need to put them together with other players in peak times to maintain pace of play for all golfers. We will try our best to avoid this, but at peak times, it’s simply not possible. Smaller groups can be offered off peak times during the day if they want to play alone. This does not apply only at Banyan Golf Club I am sure.
The same can apply in reverse, when golfers want to join others. Please call the club ahead of time to find out where empty slots are, and we will gladly partner them up.
We in return will inform you when the bookings are made, that the golfers have been placed on our start sheet with other players
Thankfully the vast majority of golfers understand when they are asked to join other groups, but some are insistent that their booking agents informed them that they would have to. This does not reflect well on either us as the club, or the booking agent.
Many thanks for your understanding & support with this matter. Feedback from your offices to us is also warmly welcomed. It will result in happier golfer & clients for us all.