RES013 Walk-in guests without reservations must be advised of, and offered a choice of, all available and unreserved
rooms at published room rates or at least rate of the day.
RES013
All employees, and especially those manning the front desk, must be thoroughly familiar with the features and
amenities of the hotel as well as the various types of room accommodations, and trained in how to
merchandise them to guests.
GR013 In-house implementation for promoting the Centara Reservation System is required in each Centra hotel. Specifications
GR013 All employees must support the reservation system and must conduct, in a positive manner, any discussions
with guests regarding the reservation system.
SUBJECT: Reservations
STANDARDS REFERENCE GUIDE - ROOMS
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