significant change over the four-plus years described in this case had clearly been made. The fundamental nature of the business changed somewhat in that the organization made a deliberate effort to become more of a commercial and less of a savings bank .The merged culture was a bit more representative of one of the previous organizations than of the other,but it became a new culture nevertheless.Systems were significantly improved with the introduction of new technology.Moreover,shifting demographics caused changes in managers' behavior ,that is ,to becoming more attuned and sensitive to individual differences.