x Process capability measurements allow us to summarize process capability in terms of meaningful percentages
and metrics.
x To predict the extent to which the process will be able to hold tolerance or customer requirements. Based on the
law of probability, you can compute how often the process will meet the specification or the expectation of your
customer.
x You may learn that bringing your process under statistical control requires fundamental changes - even designing
and implementing a new process that eliminates the sources of variability now at work.
x It helps you choose from among competing processes, the most appropriate one for meeting customers'
expectatio