Problems with company image are another area where HRM can have a major impact. If an organization wished to project a certain image through its employees, then the HRM department would need to get involved in a couple of ways. First, it would need to design a selection procedure which would result in the employment of those individuals who fit the organization's “image.” Second, the HRM department would need to ensure that, during the orientation phase, employees were informed of the image the organization desired to project and were told that one of the criteria that would be used to evaluate their performance was related to that image. Third, the HRM department would then need to develop a performance appraisal instrument which captured certain elements of the desired image.
In sum, HRM could significantly impact several factors that are considered critical to the success of today’s hospitality organizations. Yet, the findings from our study indicate that few managers and employees outside of those who work in a HRM capacity, or those educators who teach HRM, recognize this fact. If one of the objectives of a hospitality management program is to educate students in current management thought, then students need to understand the relevance of HRM practices and theories in resolving critical problems in hospitality operations. Therefore, it is the responsibility of HRM educators in hospitality management programs to engage in the behavior necessary to facilitate such learning by their students.
Problems with company image are another area where HRM can have a major impact. If an organization wished to project a certain image through its employees, then the HRM department would need to get involved in a couple of ways. First, it would need to design a selection procedure which would result in the employment of those individuals who fit the organization's “image.” Second, the HRM department would need to ensure that, during the orientation phase, employees were informed of the image the organization desired to project and were told that one of the criteria that would be used to evaluate their performance was related to that image. Third, the HRM department would then need to develop a performance appraisal instrument which captured certain elements of the desired image.In sum, HRM could significantly impact several factors that are considered critical to the success of today’s hospitality organizations. Yet, the findings from our study indicate that few managers and employees outside of those who work in a HRM capacity, or those educators who teach HRM, recognize this fact. If one of the objectives of a hospitality management program is to educate students in current management thought, then students need to understand the relevance of HRM practices and theories in resolving critical problems in hospitality operations. Therefore, it is the responsibility of HRM educators in hospitality management programs to engage in the behavior necessary to facilitate such learning by their students.
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