Reframing is a miraculous conversational tool for taking
a difficult situation and turning it into an opportunity
for finding trust and common ground with someone. In
reframing, you give the person you are talking with an
opportunity to mentally take a break and think in a new
way. Refocusing allows you to elevate people out of the
place where they are stuck and point them toward another
part of a larger topic where they can see connections they
had not seen before. Redirecting helps a person move from
a place of being stuck and emotionally bound to a place
where she can see new opportunities.