2. A Brainstorming Session
A brainstorming session can be applied to both problems which have a single solution
waiting to be discovered, eg a machine fault, as well as situations where there is no
known solution, eg how to improve your customer relations. The following are the
steps in a brainstorming session:
a. select a scribe to write down the ideas (speedily)
b. create a relaxed climate
c. start with a brainteaser to warm people up
d. use flipcharts to record ideas that everyone can see
e. ensure nobody dominates
f. encourage a free flow of ideas
g. use a facilitator to guide and support
h. have a set time limit, say, of 10-15 minutes
i. only evaluate ideas once you have finished.