roduct knowledge is essential in today's market place. Consumer expectations are high. Most will already have researched a selection of products on line before going into store. If the salesperson cannot match or exceed their knowledge base of your product they will placed in an uncomfortable situation. Worse still when the customer asks for your product there is a good chance they will switch sell to a product they know and have confidence in.
A product training solution from Beyond The Box will leave retail staff with the following:
Confidence in your brand, product and service
How to communicate key features and benefits
Customer friendly language that creates customer interest
How to introduce your product into the sales presentation
Appropriate demonstration techniques
Up Sell and Cross Sell opportunities
Tools that inspire ownership
Answers to customer questions and objections
Passion for your brand, product and service