The debit note was made based on the information in the attached email of Pu that additionally 5 cartons could be sold (at that time we already made credit note 405730, € 936,80 based on 11 cartons). As I was on holiday I advised our customer service dept. to make a credit note for 16 cartons (based on the information that 256 polybags were showing defects) and later on to make a debit note of 5 cartons. Here probably a mistake has been made. I will check with Marenne Ibes at the end of the week as I am out of office on Wednesday. I suppose that if we send you a credit note for 5 boxes it is solved.
End this week, beginning next week I will discuss the packaging details regarding the last complaint. I will inform you asap.