1. What are business processes? How are they related
to information systems?
• Define business processes and describe the
role they play in organizations.
• Describe the relationship between information
systems and business processes.
2. How do systems serve the different management
groups in a business?
• Describe the characteristics of transaction
processing systems (TPS) and the roles they
play in a business.
• Describe the characteristics of management
information systems (MIS) and explain how
MIS differ from TPS and from DSS.
• Describe the characteristics of decisionsupport
systems (DSS) and how they benefit
businesses.
• Describe the characteristics of executive
support systems (ESS) and explain how these
systems differ from DSS.
3. How do systems that link the enterprise improve
organizational performance?
• Explain how enterprise applications improve
organizational performance.
• Define enterprise systems, supply chain
management systems, customer relationship
management systems, and knowledge management
systems and describe their business
benefits.
• Explain how intranets and extranets help
firms integrate information and business
processes.