Contract 4: Annex 3 O&M General Performance Requirements MRTA's Requirements
5.3 Operational Safety 5.3.4 Security
(a) The Concessionaire shall provide security staff for the operation of the MRT Purple Line, Khlong Bang Phai Station to Tao Poon Station Section and procedures for passengers and their baggage entering the paid area of a station. Metal detector scanners shall be provided at all station entrances by the Concessionaire and operated by the Concessionaire security staff.
(b) The Concessionaire shall provide security for passengers, staff and general public against criminal activities within the MRT Purple Line, Khlong Bang Phai Station to Tao Poon Station Section in accordance with MRTA’s Law and Regulations.
(c) The Concessionaire shall provide the training of security staff with required standard concerning railway operation procedures necessary to protect the Railway System assets and its users.
Contract 4: Annex 3 O&M General Performance Requirements Appendix A Service Level Agreement
2.6 Customer Satisfaction Surveys KPIs
2.6.4 Aspects of the passenger services to be surveyed (h) Satisfaction with security"