The third of the four strategic decisions that formed the business platform was about culture.
Four Seasons had always had an implicit operating philosophy. As the company expanded, Issy Sharp decided to make it explicit.
He knew that shared values were essential to the service culture he wanted to create. Therefore, he and his team developed a formal credo, founded on the Golden Rule: We treat others – all others: customers, employees, partners, suppliers – as one would wish to be treated.
This became the cornerstone of Four Seasons culture. Today, embraced by all employees from Nevis to Cairo, the company’s goals, beliefs and principles embody what the world thinks of as Four Seasons service.