Communication in nurse-patient relationships is an
important part of daily nursing practice. Communication
is a cornerstone of the nurse-patient relationship.
The power of effective nursing care is strengthened
and enriched by good communication. Because of the unique
position of nurses in the healthcare system, they spend extended
time periods talking with patients and hearing their
concerns, feelings, and needs. Some of these conversations
are difficult for nurses, heavy with emotions such as anger
and sadness, or complicated by life-threatening illnesses or
family problems. The purpose of this study was to explore
difficult communication in nurse-patient interactions from
nurses’ perspectives, including specific situations, effective
responses, nurses’ reactions, and their perceptions regarding
the education of nurses to handle these situations.
Communication in nurse-patient relationships is an
important part of daily nursing practice. Communication
is a cornerstone of the nurse-patient relationship.
The power of effective nursing care is strengthened
and enriched by good communication. Because of the unique
position of nurses in the healthcare system, they spend extended
time periods talking with patients and hearing their
concerns, feelings, and needs. Some of these conversations
are difficult for nurses, heavy with emotions such as anger
and sadness, or complicated by life-threatening illnesses or
family problems. The purpose of this study was to explore
difficult communication in nurse-patient interactions from
nurses’ perspectives, including specific situations, effective
responses, nurses’ reactions, and their perceptions regarding
the education of nurses to handle these situations.
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