Malee is sitting outside her boss’s office awaiting her first appraisal interview. She is nervous, but confident. She has improved tremendously since she dropped that whole tray of dinners when she first came to work 3 months ago. Her boss has stopped coming around and telling her not to do this and that, so she thinks that she’s doing all right (although, of course, you never know). She gets along very well with the guests, and in fact, sometimes people ask to be seated at her tables. Her tips are higher than almost anyone else’s, and that must mean something.