The production quality is one of the key marketing tools to position quality. The rights that affect the performance of the product or service. Therefore, it is linked closely to customer value and satisfaction. In the narrowest sense, quality can be defined as "freedom from defects" Samitivej most marketers go beyond a narrow interpretation instead they define quality. Interms of the value of customer satisfuction. The American Society fordetermining the quality characteristics of the goods or services that bear the tick's ability to meet the needs of customer stated. In this same way, siemens is poorly defined in this way: "when our customer come back and our products do not have"
Total quality management is the way that all of the companies involeding improving the quality of the product. Services and business processes for leading companies, the quality has become a