incorporate the cloud computing in the process oHT slice
management. For example, the cloud computing charging
model is based on consumption (pay as you go). The financial
management processes should be enhanced to consider this new model.
Four different organizations that have either partially implemented or about to implement cloud computing have been consulted. Successful adoption to cloud computing starts with careful strategy processes planning followed by the design, transition and operation. Because the scope of this research is too big this paper only focuses on the impact of cloud computing in the ITIL service strategy processes and what factors that must be considered when implementing ITIL service process. Section III briefly explains the cloud computing, it’s service layers, and deployment model. Section IV defines ITIL service strategy and its main processes. Section V represents the research methodology. Section VI discusses the findings of this research. Section VII, provides the conclusion of this research.