No "hitting below the belt." Attacking areas of personal sensitivity creates an atmosphere ofdistrust, anger, and vulnerability.
Avoid accusations. Accusations will cause others to defend themselves. Instead, talk about howsomeone's actions made you feel
Don't generalize. Avoid words like "never" or "always." Such generalizations are usually inaccurate and will heighten tensions.
Avoid "make believe." Exaggerating or inventing a complaint or
your feelings about it willprevent the real issues from surfacing. Stick with the facts and your honest feelings.