Agents should not
Work on random sellers and/or categories on the live queue prior to or after the allocation. Any directive should on allocation SHOULD ALWAYS come from a TL
This would eat into the target of other agents and cause inaccurate allocations in the allocation file
Skip SKUs or cease to reject SKUs after a certain point. The repercussions of this are;
Inability to reach target of processed SKUs
Higher pending days due to skipping SKUs
No reporting of poor quality sellers in the queue
Work only on preferred sellers or outside of assigned category buckets
This would go against the aim of developing specialization