Individual Interventions
These interventions are designed to help people be more effective or to increase the information they have about issues or feelings that they are unaware of but that they communicate clearly to others, Before process consultants can give individual feedback, they first must observe relevant events, ask questions to understand the issues fully, and make certain that the feedback is given to the client in a usable manner, The following are guidelines for effective feedback.
• The giver and receiver must have consensus on the receiver’s goals.
• The giver should emphasize description and appreciation.
• The giver should be concrete and specific.
• Both giver and receiver must have constructive motives.
• The giver should not withhold negative feedback if it is relevant.
• The giver should own his or her observations, feelings, and judgments.
• Feedback should be timed to when the giver and receiver are ready.