Operational Excellence
• Processes shipments as outlined in assigned clients standard operating procedures
• Processes shipments as outlined in UTI standard operating procedures around quoting, client booking, pick-up management, on-handing, shipment available for forwarding, movement, shipment inbound, customs clearance, delivery, and invoicing core processes
• Follows the Operational Data Quality Policy
• Ensures that governmental processes, procedures and activities are performed based on global, country specific and port specific governmental regulations
• Partners with third party service providers to ensure world class, seamless service delivery to the client
• Meets the clients need around shipment bookings, collections, delivery, and shipment updates
Client Relationship
• Becomes familiar with assigned clients, including key contacts, unique requirements and operating processes
• Assists in the investigation of billing issues and develops solutions for problems to ensure accurate invoices are provided to the client in a timely manner
• Partners with business units and sales to enhance the client experience and strengthen the client relationship