ABSTRACT The hotel industry is operating in a highly competitive environment. For tourist hotels, one of the
best ways to enhance the competitiveness is to provide immediate and effective interns training. Through the webbased
computer assisted learning, intern students’ training costs can be substantially reduced. In this study, the
researchers evaluated “learning motivation”, “learning attitude”, and “learning effectiveness” of test subjects that
were selected from hotel service interns working in the food catering department of international tourist hotels. In
this experiment, the researchers taught them how to follow the correct service procedures using three different
teaching methods, namely expository teaching, computer-aided training, and web-based training. The researchers
then utilized ANOVA and step-wise regression approach to analyze and consolidate the learning results. This study
addressed the issue of introducing web-based training to hotel’s intern students. Thereafter, the researchers studied
the actual effects once the hotel introduced web-based computer assisted instruction, to confirm whether or not it
can enhance the learning effectiveness of intern students.