A long-standing body of research suggests that the impact of advertising content on brand attitudes depends on
involvement. Theoretical accounts, including the elaboration likelihood model (Petty and Cacioppo 1983) and the systematic-heuristic processing model (Eagly and Chaiken 1993), propose effects such as the ones summarized in the
first two columns of Table 3. Specifically, when involvement is low (because of lack of personal relevance), product
evaluation is based on easily processed (peripheral or heuristic) persuasion cues, such as the valence of the pictures,
the likeability of the source, or the pleasantness of background music. Attention to, search for, and elaboration of message-relevant information is limited. In contrast, when involvement is high, consumers engage in central route or systematic processing. Consumers attend to arguments, elaborate on their merit, and form enduring attitudes based on their assessment of argument strength. Several empirical studies support the moderating role of involvement on the advertising content–attitude favorability relationship (e.g., Chaiken and Trope 1999; Eagly and Chaiken 1993; Petty and Cacioppo 1986).
A long-standing body of research suggests that the impact of advertising content on brand attitudes depends oninvolvement. Theoretical accounts, including the elaboration likelihood model (Petty and Cacioppo 1983) and the systematic-heuristic processing model (Eagly and Chaiken 1993), propose effects such as the ones summarized in thefirst two columns of Table 3. Specifically, when involvement is low (because of lack of personal relevance), productevaluation is based on easily processed (peripheral or heuristic) persuasion cues, such as the valence of the pictures,the likeability of the source, or the pleasantness of background music. Attention to, search for, and elaboration of message-relevant information is limited. In contrast, when involvement is high, consumers engage in central route or systematic processing. Consumers attend to arguments, elaborate on their merit, and form enduring attitudes based on their assessment of argument strength. Several empirical studies support the moderating role of involvement on the advertising content–attitude favorability relationship (e.g., Chaiken and Trope 1999; Eagly and Chaiken 1993; Petty and Cacioppo 1986).
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