Depending on the level of the class and the emphasis, one or more of the following The case is suitable for final year undergraduate human resource development/management or specialist HRM Master's programs (strategic HRM/HRD).
Case overview – The case study highlights the challenges of managing change and growth in India's dynamic business process outsourcing sector. The choice of a large and complex organisation brings to the fore the complexity of decision making and how various factors shape the development of critical organisational capabilities and training provision